FAQ

HOW LONG DOES IT TAKE TO GET AN ITEM?

Please allow up to 3-5 weeks for delivery due to high demand! Items ship from our international warehouse.

WHAT IF I RECEIVED DEFECTIVE/DAMAGE ITEM?

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products defective or damaged.

If you received a defective/damaged item, please kindly contact us by sending an email to sales@marushkas.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem so we can better assist you.

Exchange and Replacement - the customer is eligible for exchanges within 7 days upon receipt of the package shown on the tracking number that we provide.

Item/s must be unworn, unwashed, and must be in the original packaging.

You may reach our email support how we can better assist you. Please be advised that you need to provide a tracking number for us to be able to process exchange and replacement. Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from us.

CAN I CANCEL MY ORDER?

We can cancel or refund your orders as long as the item has not been shipped. However, we want to let you know that if we cancel/refund an order, we will deduct a 25% fee to cover the processing fee from our merchant.

Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details.

returns@marushkas.com

CAN I GET A REFUND?

We offer refunds on a case-to-case basis. We will not offer a refund if the item is in transit.

Please be advised that customer pays the return shipping fee on exchanges and refunds. The USPS has the best rates in our experience, but you can ship back the item to us any way you like, as long as it has a tracking number to protect our interest.

 

HOW DO I RETURN AN ITEM?

Please email our support at returns@marushkas.com with an email Subject. - ATTENTION: ITEM RETURN

Get our Return Mailing Address – this address can only be acquired in our email support

You need to provide a tracking number of the returned item to be eligible for a refund, replacement or exchange.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

“We are human and do make mistake but rest assured that we will always take care of you the best that we can.”

If you placed an order to our store Marushka's, we assume that the orders are all final and you will comply with the STORE POLICY.